You can visit our section The Games. There, you will find detailed information about each game we offer.

Yes we do. You can find it by clicking here, Glossary.

You can play for play money anytime you wish. Your account is automatically credited $1,000 in play money the first time you sign in. Simply click on the DEMO MONEY ACTION button on the left of the lobby screen and then select the game and table type from the lists that appear.

If you have less than $100 in play money, you can simply log out of your account and log back in, and your balance will reset to $1,000.

If you are having difficulty with the instructions on how to play the game while sitting at the table, click on the '?' button on the bottom left of the table and you will be directed to the page that details how to play that game.

You can bring more money to the table by clicking on the '$' button on the table and then typing in how much money you wish to bring to the table. This feature works the same way for both Play Money and Real Money games, whenever the rules of the game allow money refills.

If you decide to leave the table at any time, your money will automatically be returned to your account. However, if you are in the middle of a hand, you will forfeit whatever money you have on the table.

No, ActionPoker does not charge players directly to sit at real money tables. ActionPoker makes its money by charging a small percentage of rake for every hand played. This rake is a very small amount and always has a cap. The standard rake charged is 5% with a general cap of $3. Please note that a rake is not charged on tournament hands.

When full, every table has the ability to manage a waiting list. If a table has the maximum number of players sitting at it, simply click on the "Join Waiting List" button, and you will be entered into a queue for that table. When your turn arrives, you will be prompted with a message in the queue informing you that your seat is available. You will then have 60 seconds to sit down in that seat. If you take longer than 60 seconds to sit down, your seat will either be given to the next person in the queue or the next person waiting to sit down in that seat.

Yes, you can play at a maximum of 4 tables at once!

Any social activity is more enjoyable when sharing it with friends. For that reason, ActionPoker has developed a Buddy List. If you enjoy playing or communicating with certain players, you can make them a regular part of your play.

To access the Buddy List, click on the Lobby menu and then select "Buddy List".

From there, you can add and remove buddies, or join a buddy's table.

The chat is for entertainment purposes only, as we want to generate a friendly and fun environment for all of our members. Actual chat is displayed in light blue, hand information will be displayed in yellow and in white you will find general information.

You can check your hand statistics while playing by clicking on the "View Statistics" button at the top of the table. Clicking this will open a small window that displays the following statistics:

• Flop percentage from the small blind, big blind, on the button and other positions
• Number of pots won
• The statistics of how often you folded

The slider will increase and decrease in increments, depending on the amount of money you have. However, an easy approach would be to use the number pad on your keyboard and type in the amount you want to bet in the text field right above the slider.

If you are behind a firewall and are able to view web pages, there should be no problems connecting to ActionPoker . However, if you are using a Non-NAT firewall that is blocking outgoing connections, you will need to open outgoing TCP/IP port 8085

You can check under the "Options" menu, where it says "Animation Refresh Rate". If your refresh rate has selected Medium as default, select a higher rate and this will speed up the movement of the cards.

Freeze-outs are very rare, but they still occur. If your computer freezes while you are playing a tournament, please allow 5 minutes before the system gathers all the information needed to recover the connection with all players. If after 5 minutes your computer is still frozen, feel free to contact our 24/7 Live Support.

If you get disconnected from the Internet while playing a game, there are two possible outcomes. The first one is, if you are not involved in the hand that is currently being played or if you have not made a bet yet and you get disconnected, you will simply have your cards folded and you will then be placed as sitting out. The second outcome is, if you are involved in the hand and you have already made a bet and get disconnected, your status will change as "All in". However, this does not mean that you will be betting all of your money; it simply means you will only be eligible for the money available in the pot up until the moment in which you lost connection. A separate pot will be created for you, and you will be able to win this money, even if you are no longer connected. Regardless of whether or not you win the hand, if you are not able to reconnect to ActionPoker before the game is over, you will be placed as sitting out.

All-Ins are "free passes" that give you a special privilege in case you get disconnected. You are only issued 2 All-ins during your game time. If you wish to receive more All-Ins, please click on the "Options" menu and then click on the "Reset All-Ins". This will send a message to Customer Support and they will reset your All-Ins.

Yes, please be assured that we have taken many steps to ensure the security of our players. All information regarding your purchase is encrypted with a 128-bit SSL encryption algorithm. This simply means your transactions are always safe and secure.

If you deposit by using your Credit Card directly in our site, we will require you to fill out a Security Form in order to verify your account information. Please send the form to our Operations Department via email to operations@actionpoker.com or to our toll-free fax at 1-866-587-5978.

Some banks see this as a "Gaming Purchase" and may have policies against approving such transactions. You may need to contact your issuing bank regarding this matter. Another option would be to deposit into any e-wallet account.

We won’t charge any fee regarding the deposit methods accepted.

We mainly accept Visa and MasterCard deposits directly in our site; Instadebit, MoneyBookers, eWalletXpress, ECO Card, PaySafeCard, UseMyBank, NeTeller, Entropay, myCitadel and Wire-Transfers are available with some restrictions. Please go to Deposit section for specific details on each one.

To request a Payout, click on the "Cashier" menu option from the game lobby. After that, click on "Go to Cashier", and then select the "Request a Payout" option.  You will be able to enter the withdrawal amount and method in that window.

It is very likely that in order to proceed with the payout, operations will request you to send copies of the following: Credit card / bank statement, both sides of the credit card (s) used in the deposit, picture ID, and a Utility bill. We might need you to send us this documentation, so please keep it available.

No, you must leave the table before proceeding to the Cashier.

It depends on the withdrawal method you chose. It takes around 24-48 hours for e-wallets and up to 7 weeks for bank drafts. You will find specific time frames and detailed information about this on the Withdrawal section.

Transactions made by Credit Card or any of the available e-wallets will place chips into your account immediately. If your account is not immediately supplied with chips after a deposit, that means that an error has occurred, and you will need to try again or send an email to Customer Support at support@actionpoker.com.

The basic and recommended requirements for software use are listed it the section System Requirements.

Not necessarily. After downloading our Game Client software, a ActionPoker icon should appear on your desktop. Double click on the icon and a sign-in window will open; after signing in, it will take you to the Main Lobby. You can check your login status by looking at the black column on the right side of the website.

The software used by ActionPoker is exclusive and powered by Playsafe Holding AS.

The ActionPoker software runs only on Microsoft© Windows 98/ME/NT/2000/XP/Vista. You may be able to play ActionPoker on a non-Windows™ computer if you have a Windows™ 98 or higher emulator. However, please note that if you are using an emulator, we do not provide support/technical help or guarantee that the software will work correctly in your computer.

ActionPoker only keeps track of real money game hand details. To check your real money game details, go to the "Options" menu selection at the game lobby, and click on the "Reports" button. Your default internet browser will then open and you will able to search for the outcomes of all the games you have played.

Firstly, we'd like to apologize profusely for the abuse you have suffered. We do not condone this behavior in any way. We ask that you report this person (or people) immediately. Abuse does not only consist of swearing or using racial slurs; it also includes harassment, provoking, revealing private or personal information about a user, constant pestering as well as threatening. If you are experiencing any kind of abuse, we request that you contact us right away through our Live Help feature, which will allow us to act immediately. You can also report abuse by email at support@actionpoker.com, yet we prefer to act as soon as the abuse is reported.

ActionPoker employs language filters that remove unacceptable words from the text of somebody's chat. We work very hard to keep a "Family Environment"; however, the variations of swearing available to users make it near impossible to control language abuse. If any player is swearing profusely, we ask that you contact us right away through our Live Help feature, which will allow us to act immediately. You can also report swearing by email at support@actionpoker.com, yet we prefer to act as soon as it is reported.

ActionPoker does everything in its power to stop or limit colluding. Anyone that suspects or witnesses colluding should contact support immediately. Collusion is what happens when a player controls more than one player at a table, or when two (or more) players are discussing their hands and know what each other has. To report colluding, please send an email to support@actionpoker.com with the colluding user names.

ActionPoker does not take chip dumping lightly. Anyone that suspects that players are dumping chips or witnesses this behavior should contact support immediately. Chip dumping is what happens when a player (usually with a large bankroll) decides to "help" another player by deliberately losing a hand. If you suspect or witness this, please send an email to support@actionpoker.com with the corresponding user name(s) and hand number(s).